Privacy Policy

At DAHA Living (accessible from dahaliving.com), your privacy is of paramount importance to us. This Privacy Policy document outlines the types of personal information that is collected, recorded, and how we use, protect, and handle it in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) framework of India.

By using our website, ordering products, or communicating with us through any channel (including WhatsApp and email), you consent to the terms set forth in this Privacy Policy.

1. Information We Collect

When you browse our online store, register an account, or place an order, we collect information necessary to fulfill your furniture purchase and provide reliable customer support:

A. Personal Identification & Contact Details

• Full Name
• Delivery & Billing Address (including PIN code, city, and state for accurate shipping calculations)
• Phone Number (used for order verification, delivery coordination, and WhatsApp design consultations)
• Email Address (used for digital invoices, order status alerts, and warranty records)

B. Payment & Transaction Details

All online payments on DAHA Living are processed securely through RBI-licensed and PCI-DSS compliant payment gateways (such as Razorpay). We accept UPI, credit/debit cards, net banking, and EMI options.

Important: DAHA Living does not store, view, or process your complete credit/debit card numbers, CVV, or banking passwords on our servers. All financial transactions are encrypted end-to-end by the authorized payment gateway.

C. Custom Order & Dimension Information

If you request custom furniture dimensions, fabric selections, or architectural room planning via WhatsApp or email, we retain those specifications to manufacture and quality-check your order accurately.

D. Technical & Device Information

Like most modern e-commerce websites, our servers automatically log standard technical data when you visit our website, including your IP address, browser type, operating system, referring pages, and visit timestamps. This data is non-personally identifiable and is used strictly for site performance and fraud detection.

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

• Order Fulfillment: To manufacture, pack, dispatch, and deliver your furniture safely to your doorstep.
• Transit & Assembly Coordination: To provide delivery contact details to our trusted logistics partners and on-site assembly teams.
• Customer Support: To answer product inquiries, provide fabric swatches, handle 24-hour transit damage claims, and honor our 12-Month Limited Warranty.
• Order Updates: To send real-time dispatch tracking notifications via SMS, WhatsApp, and email.
• Website Optimization: To monitor website loading performance, prevent fraudulent transactions, and improve product catalogue navigation.

3. Information Sharing & Third-Party Disclosure

We do not sell, trade, rent, or commercialize your personal information to third parties for marketing purposes. We share your information only with trusted third parties essential for providing our services:

• Logistics & Courier Partners: We share your name, shipping address, and phone number with our specialized logistics partners solely for transportation, doorstep delivery, and OTP-based verification.
• Payment Processors: We transfer necessary order value data to authorized payment gateways (e.g., Razorpay) to complete secure transactions.
• Legal Requirements: We may disclose information if required by Indian law, governmental authorities, or in response to a valid legal process to protect our rights, safety, and property.

4. Cookies & Tracking Technologies

DAHA Living uses cookies and similar session technologies to provide an optimal browsing experience. Cookies are small data files stored on your device that help us:

• Remember items added to your shopping cart.
• Keep you signed into your customer account.
• Understand aggregated traffic trends and popular product categories via tools like Google Analytics.

You can choose to disable cookies through your individual browser settings. However, disabling cookies may impact certain e-commerce functions, such as keeping items in your shopping cart during checkout.

5. Data Security & Storage

We implement strict administrative, technical, and physical security measures to safeguard your personal data:

• Our website is secured with 256-bit SSL/TLS encryption across all pages and checkout flows.
• Internal access to customer order databases is strictly restricted to authorized fulfillment and support staff.
• Customer records are retained only for as long as necessary to fulfill orders, maintain statutory tax/invoicing records, and service warranty commitments under Indian commercial law.

6. Your Rights Regarding Your Data

As a valued DAHA Living customer, you have the right to:

• Access & Review: Request a summary of the personal information we hold about you.
• Correction: Request updates or corrections to any outdated or inaccurate address and contact details.
• Opt-Out of Promotional Communications: Unsubscribe from marketing newsletters or promotional WhatsApp updates at any time by replying “STOP” or clicking the unsubscribe link. (Transactional alerts regarding your active orders will still be delivered).
• Account Deletion: Request the deletion of your online customer account, subject to legal record-keeping requirements for past completed purchases.

7. Children’s Privacy

DAHA Living does not knowingly collect personal information from children under the age of 18. If a parent or guardian discovers that a minor has provided us with personal information without parental consent, please contact us immediately, and we will delete such data from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any modifications will be posted directly on this page with an updated revision date. Continued use of our website following any updates constitutes acceptance of the revised policy.

9. Grievance Officer & Contact Details

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer for DAHA Living are provided below:

Brand / Entity: DAHA Living
Registered Office: Grand Trunk Road, Shastri Park, New Seelampur, New Delhi, Delhi — 110053, India
Email: support@dahaliving.com
Phone: +91 88005 40470
Operating Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST

If you have any questions, concerns, or grievances regarding our privacy practices or the handling of your data, please write to our support team, and we will address your inquiry within 48 business hours.