DAHA Living Store Policies

Every piece at DAHA Living is custom made-to-order at direct manufacturer pricing, ensuring you receive fresh carpentry rather than mass-produced warehouse inventory.

• 40% Manufacturing Advance: Required upon placing your order to initiate timber selection, raw material cutting, and frame joinery.
• 60% Balance Before Dispatch: Once your furniture is completed and thoroughly inspected, our team shares high-resolution photos and video previews (or a live WhatsApp video call) for your approval before you pay the remaining balance.
• Strictly No Cash on Delivery (COD): Due to the heavy freight volume and bespoke customization of high-value furniture, we do not accept Cash on Delivery. Payments are handled via secure Direct Bank Transfer (NEFT/IMPS/UPI) or authorized payment links.

Because each furniture piece is handcrafted to your exact dimensions, fabric selection, and finish, cancellation terms are strictly time-bound:

• Within 24 Hours of Order: You may cancel your order within 24 hours of placement, provided production and raw material cutting have not commenced. Approved cancellations within this 24-hour window receive a 100% refund of the advance amount to the original payment source within 5–7 business days.
• After 24 Hours (Production Active): Once raw materials are cut and structural joinery has started, orders enter irreversible production and cannot be cancelled, altered, or refunded.

We deliver across India through contracted independent third-party logistics (3PL) surface carriers, who maintain sole custody, handling authority, and transit carriage coverage over all long-distance consignments once dispatched from our Delhi facility.

• Production & Dispatch Window: Standard dispatch occurs within 7 to 10 working days from confirmation of your order and 40% advance payment. Intricate bespoke customizations may require additional time, communicated proactively.
• Free Standard Delivery Pan-India: We provide FREE standard shipping to all major cities and standard serviceable pincodes across India. No hidden shipping fees are added at checkout.
• Remote / ODA Surcharges: Certain remote regional pins, hill stations, or island territories designated as Out of Delivery Area (ODA) by transport carriers may incur nominal transport surcharges. Our team informs you of any carrier ODA surcharge before manufacturing starts.
• Multi-Product Shipments: Multi-item orders (e.g., dining tables ordered alongside accent chairs) may be dispatched in separate consignments to ensure safe crating. Live tracking details are shared for each consignment.

Heavy furniture requires clear logistical understanding. Please note the following delivery boundaries:

• Curbside / Ground-Floor Gate Delivery: All standard pan-India deliveries are provided strictly up to the Ground Floor / Main Building Gate of the delivery address where the freight carrier vehicle can safely park.
• Upper Floor & Staircase Movement: The freight transport crew is responsible for transit up to your building gate. Carrying heavy consignments upstairs, through elevators, or inside residences is the customer’s responsibility. We recommend coordinating local helpers or building staff for heavy items (natural marble dining slabs or solid wood beds require 4–6 persons).
• "Will It Fit?" Responsibility: The buyer is responsible for measuring building entrances, society lifts, staircases, and doorway clearances before ordering. Refusal of delivery due to spatial inaccessibility cannot be accepted.
• Society Permissions: Please arrange necessary society entry passes or service elevator permissions in advance of delivery arrival.

Long highway journeys require superior packaging. We reject standard corrugated wrap and plastic film in favor of industrial-grade protection:

• Reinforced Wooden Crate Packaging: All DAHA Living furniture—including delicate composite and natural marble slabs, solid wood dining tables, and upholstered beds—is encased in robust, custom-built wooden crates with multi-layer high-density foam padding, maintaining a 95%+ damage-free transit track record.
• Visual Proof Before Crating: Photos and videos of your furniture are documented before the crate is nailed shut, ensuring absolute transparency.
• Crate Unboxing: Transport drivers deliver the sealed crate to your gate; they do not dismantle wooden crates or dispose of packing wood. Customers unbox the crate using basic tools (hammer/crowbar). A step-by-step unboxing guide is provided via WhatsApp.

Because DAHA Living operates as a direct manufacturer crafting custom furniture at direct factory wholesale rates, we maintain a Strict No-Returns / All-Sales-Final Policy. We do not accept returns or issue cash refunds for change of mind, personal comfort preference, or doorway fit issues.

Third-Party Logistics (3PL) Cargo Insurance & Liability Contingency:

All consignments traveling outside our local Delhi dispatch zone are handed over to independent, licensed Third-Party Logistics (3PL) freight carriers. Transit cargo insurance and in-transit damage liabilities are strictly and solely underwritten by the respective 3PL logistics provider and their designated insurance underwriters.

DAHA Living acts as an operational facilitator for replacement assistance. Any replacement or resolution provided by DAHA Living is strictly contingent upon the 3PL logistics carrier officially acknowledging in-transit liability and validating the cargo claim under their statutory carriage rules.

Mandatory Protocol to Keep 3PL Insurance Claims Valid:

• Exterior Crate Inspection at Handover: You must visually inspect the wooden crate in the presence of the transport delivery personnel. If any fracture, impact mark, puncturing, or crate tampering is observed, you must explicitly record this damage in writing on the transport POD receipt before signing.
• Continuous Uncut Unboxing Video: For cargo insurance verification, you must record a single, continuous, uncut video showing the sealed wooden crate, its shipping label, the opening of the crate, and the removal of inner padding. The 3PL insurance surveyor will not accept claims without unedited unboxing footage.
• Strict 24-Hour Reporting Window: Transit damage must be reported via WhatsApp to +91 8800540470 or email to care@dahaliving.com strictly within 24 hours of delivery so that we can lodge the survey claim with the 3PL carrier within their legal filing deadline.
• Post-24-Hour Claims & Domestic Handling: Any damage reported after the 24-hour window, or occurring while carrying the furniture upstairs or during domestic uncrating, falls entirely outside 3PL transit custody and is not covered by cargo insurance or replacement guarantees.

Every DAHA Living furniture piece is backed by our 12-Month Limited Warranty covering structural defects and craftsmanship under normal residential use.

Authentic furniture materials showcase organic uniqueness. The following natural characteristics are not considered defects and are not covered under warranty:

• Natural Solid Wood Grain: Distinct timber grains, natural knots, subtle tonal differences, and micro-movements (seasonal expansion/contraction up to 5 mm) occur naturally in real wood under varying Indian climate humidity.
• Natural Marble Veining: Every slab of real marble features unique geological veining, crystallization patterns, and tonal nuances. No two slabs are identical.
• Display Color Variations: While photographed under balanced studio lighting, subtle differences in fabric shades or wood polish tones may appear across different smartphone screens and room lighting.
• Surface Level Variation: Minor variations up to 3–5 mm can occur due to flooring unevenness, easily leveled with felt floor pads.